Privacy policy

Our policy for the processing of personal data describes what data we collect, for what purpose it is collected, how you can have control over your own data and how you can contact us.

1. Who is responsible for handling your data?

by BILLGREN AB (org no. 559169-9854 ) is responsible for the personal data that you send to us and is responsible for your personal data being processed in accordance with the EU's data protection regulation GDPR (EU 2016/679).

2. Legal basis

The GDPR stipulates that all processing of personal data must rest on a legal basis. Here it is described for which purposes we process personal data, which categories of personal data are processed and on which legal basis the processing is carried out for you as a customer of SINTRIDOU.

3. What information do we collect about you?

We process and store information you provide to us yourself when you, for example, register for newsletters, make a purchase, contact our customer service and participate in competitions. Data may also be created about you when you take advantage of promotions or offers. This is necessary information for our e-commerce to function. Our website uses cookies and similar technologies that collect information from your browser. We do this in order to make your experience on the website as good as possible. When you visit sintridou.com, we process data about browser settings and technical information about your device, as well as user-generated data, such as click and visit history. These are optional cookies that you can opt out of. Read more about how we manage cookies.

4. What do we use the data for?

The information is used so that we can fulfill our commitments to you, administer your newsletter subscription, complaints, exchanges and otherwise provide you with good service, as well as for marketing purposes. They can also be used to provide you as a customer with personal offers and discounts.

The personal data can also form the basis for SINTRIDOU's market and customer analyses, business and method development, personalization of content on our website, improvement of our services as well as statistics and customer segmentations. The marketing can also be based on profiling based on purchase behavior, when you leave one or more products in the shopping cart and other user-generated data. The data may also be used to establish, enforce or defend legal claims.

5. Contact details

The purpose of storing your contact details is so that we can administer membership, your purchases and marketing mailings. The information that may be stored is name, email, telephone number in order to be able to fulfill an agreement within a legal basis in legitimate interest.

5.1 Handling of purchases

When making purchases, information is shared with our payment provider. The personal data that is stored is first name, last name, address, email and telephone number. If you choose to pay by invoice, the personal identification number is also saved with the selected payment provider. The information is saved to be able to complete the purchase and to protect the parties against fraud. The payment providers (payment services) we use are: Klarna, Payson, Paypal, Swish and card payment.

5.2 Marketing of products and services

Purpose: Show relevant product recommendations, send direct marketing via electronic communication channels, for example by running campaigns or sending offers and invitations to events. Data: Name, address, email, phone number, use of website and other digital channels. Legal basis - Fulfillment of membership agreement, legitimate interest.

5.3 Benefits, offers and events

Purpose: Management of benefits and offers, events and competitions. Details: Name, address, phone, email. Legal basis: Fulfillment of membership agreement, legitimate interest.

5.4 Response Data

The purpose is to improve our services, statistics and marketing based on behavior. Details: Purchases or other forms of redemption, such as coupons/codes. Legal basis: Fulfillment of membership agreement, legitimate interest.

5.5 Web Data

The purpose of collected data on website activity is to be able to adapt the website to your interests and needs, further develop and improve the website. Giving your consent to data collection is voluntary.

5.6 Handling of customer service matters

Collection of personal data within customer service matters is to be able to communicate and answer the requests that come in to customer service via telephone or in digital channels (including social media). Investigate support issues and complaints, make identification. Details: Name, contact details, social security number, correspondence, details of purchases, technical details. Legal basis: The processing is necessary to satisfy your and our interest in being able to handle customer service matters, legitimate interest.

5.7 Who processes the data?

Your privacy is very important to us. SINTRIDOU therefore does not release your data to third parties and we would never sell your data. However, data may be processed by so-called personal data assistants, i.e. companies that SINTRIDOU cooperates with regarding IT operation, payment solutions, analysis, printing, distribution and marketing. These parties may not use information about you for any purpose other than to provide services for which they are engaged and only on the terms specified by SINTRIDOU.

5.8 How do we protect your data?

SINTRIDOU protects your privacy and attaches great importance to secure processing of your personal data. We use appropriate technical solutions and administrative processes and routines to manage and protect the data we collect. Particular attention is paid to information security to prevent, prevent and detect if data is disseminated to outsiders or lost. Access to personal data is only given to those who need it for their work tasks.

6. Storage period

Data is not saved longer than is necessary with regard to the purpose of the processing. In practical terms, this means that data is deleted when it is no longer relevant or necessary for analyzes or direct marketing and the purposes for which it has been collected.

7. Your rights

7.1 Register extract

You can request, free of charge, a maximum of once a year, a register extract of which data SINTRIDOU processes about you. The register extract will be sent to you within one month from the receipt of the request. The register extract is sent to your civil registration address. The request for a register extract is sent in writing and signed by post to: SINTRIDOU AB Humlegatan 4 211 72 Malmö

7.2 Correction and deletion

SINTRIDOU is responsible for the accuracy of the data we process about you. If you discover that your data is incorrect, incomplete, irrelevant or has been collected on an illegal basis, you can request to have it corrected or deleted. There may be reason for us not to comply with your request for deletion, if there are legal obligations that prevent us from doing so. It may be if the processing is needed to exercise our right to freedom of expression and information, to fulfill a legal obligation to which we are subject, or to be able to establish, enforce or defend legal claims.

7.3 Right to restrict processing

In general, you always have the right to object to processing based on balance of interests or consent. You can object at any time to the data being used for marketing purposes. You can refuse future e-mails via the unsubscribe link at the bottom of each e-mail.

7.4 Complaints

If you believe that data is being processed in violation of current regulations, you should notify us as soon as possible. You can also submit a complaint to Datainspektionen, www.datainspektionen.se .

Contact details

by BILLGREN AB / SINTRIDOU
Humlegatan 4
211 27
Malmö

Telephone: +46 406 213 344
email: info@sintridou.com

Last updated September 1, 2024